Resident well-being is more than a full activity calendar

The people in our villages are likely to be at various stages of their later years, ranging in age from late 60s to 100, some fit and agile others more dependent and anywhere in-between.  

‘Well-being’ is the new buzz word, but what is it?

As a Village Manager achieving resident well-being isn’t about

  • Having the fullest activity schedule
  • The latest and greatest facilities or technology
  • Getting 100% of residents to village events
  • Working against illness and making sure they stay fit

What it is about is having a genuine interest in supporting those living in our community to lead the life they choose.

As Village Managers we have the opportunity to listen and respond, to be the link and facilitator of information.

This can be done in different ways:  

  • Village interest groups – cards, walking, tennis, bowls, Local interests/service,
  • Local community activities – life-long learning U3A, Local & State government activities, volunteering,

And then with more support type services:

  • Meal deliveries, independent aides, home care providers
  • Council services – transport,
  • Allied health services, GP centres

Having a sense of the right times to step in and step out is of paramount importance.

Resident home visits

A good village plan is to have a resident home visit policy in place.

The visit, which should be done at least annually or at times when significant life events occur (illness or the death of a partner) can be a valuable tool for the Village Manager in ensuring he/she is empathic with the residents in the village.

The visit doesn’t need to be complex and ideally as a minimum it would touch on

  • Checking up on how the last 12 months have been in the village.
  • Any maintenance matters the resident might like to raise.
  • Discussion around additional support requirements – home care, transport, meals
  • Connection with interest groups both inside and outside the village
  • Update of contacts and personal information

There are many benefits to the home visit. 

It allows you, as the manager, to support residents, and in some cases, you may be the resident’s only point of contact on a social front. The home visit provides an opportunity for both sides to reach out.

It generates ‘well-being’ for both the resident and you – through the satisfaction of fulfilling our roles well.

Jodie

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