The DCM Village Management PD + Peer Network

Covering state specific targeted topics

June State Based PD Tuition Day
Focus Topic

• Legislation / Resident Move In
• Leadership

QLD – Monday 3rd June
NSW – Wednesday 5th June
VIC – Tuesday 25th June
WA – Tuesday 18th June
SA – Thursday 20th

August State Based PD Tuition Day
Focus Topic

• Property
• Safety Management

QLD – Monday 5th August
NSW – Wednesday 7th August
VIC – Friday 9th August
WA – Tuesday 13th August
SA – Thursday 15th August

November State Based PD Tuition Day
Focus Topic

• Code of Conduct/ Accreditation/ Compliance
• Minimums

QLD – Monday 4th November
NSW – Wednesday 6th November
VIC – Friday 8th November
WA – Tuesday 12th November
SA – Thursday 14th November

Valued at $4,400

Perhaps seen as the most valuable asset on our Village Network, where members can access carefully researched and written policies and procedure templates.

• May – Target Market Identification Tool
• June – Culture assessment tool
• July – Termination checklist
• August – Preventative maintenance schedule
• September – Resident satisfaction (pulse survey)
• October – 8 point plan, code of conduct & accreditation standards
• November – Audit Checklist
• December – Communication checklist
• January – Leadership tool
• February – Budget planning checklist
• March – 1 page Marketing plan
• April – Move in checklist

Valued at $5,000

Each month you will have access to two invaluable focus pieces on the month’s topic.

May Topics

May

• The Financial Components
• Budget Preparation

June

• The role of the Leader
• Leading Through Difficult Times

July

• Making Residents Feel at Home
• Documenting the Sales Process

August

• Proactive Property Strategies
• Managing Tenders

September

• Customer Services
• Technology Options

October

• Operational Excellence
• Planning for Accreditation

November

• Maintaining an Estate Register
• Role of Technology in Managing a Village

December

• Positive Communication Strategies
• Workplace Resilience

January

• What is Values-Based Culture
• Why Culture is Important

February

• Role of Social Media in Marketing
• Engagement Marketing

March

• Preparing for Termination
• Referrals and Termination

April

• Understanding the Sales Cycle
• The Client Experience

Valued at $750

Posted each month, we ask our resident gurus about the hot topics you as Village Managers are faced with every day. Found within a dedicated area of our The DCM Village Network, we cover topics such as:

• May – Customer Experience
• June – Culture
• July – Compliance – Terminations
• August – Maintenance
• September – Resident Satisfaction
• October – Best practice (Code & Accreditation)
• November – Compliance
• December – Code of Conduct/ Accreditation/ Compliance
• January – Leadership Resilience
• February – Budget Planning
• March – Marketing
• April – Compliance – Moving In

Valued at $1,500

Held every month we conduct and video an interview with experienced operators. They are found within a dedicated area of our The DCM Village Network. Guests include:

May

• Patrick Smith – Customer Experience
  Understanding how customer experience from enquiry to termination can impact the sales results and marketing spend.

June

• Jo Marshall – Culture
  Understanding values based culture & its importance.

July

• Robyn Lyons – Legislation
  Understand the compliance areas when residents move into a village.

August

• Steve Hope – Property Life-Cycle
  Understand the property lifecycle and the impact of efficient and effective property management strategies have on resident satisfaction and financial management.

September

• Katie Cooley (MPS) – Resident Well-Being
  Recognise the importance of a customer-centric service model.

October

• Ben Meyers – Operational best Practise
  Optimise resident satisfaction and compliance by the development of sound operational strategies and effective systems.

November

• Rosemary Southgate – Legislation
  Understand the compliance areas whilst residents are living within a village.

December

• Peter Inge – Relationship Management
  Build credible, long term relationships using positive and appropriate communication strategies.

January

• Loretta Byers – Leadership Resiliances
  The role of the leader, effective leadership strategies and achieving multiple stakeholder outcomes.

February

• Aldo Fonovic – Financial Considerations
  Identify and understand the financial management components required to meet legislative Compliance and impact on residents.

March

• David Lo Russo – Marketing
  Understand the importance of a planned and targeted marketing strategy.

April

• Robin Lyons – Legislation
  Understand the compliance areas when residents move into a village.

* Subject to change, pending availability
Valued at $750

Log in to hear our resident sector specialists answer your questions live through our live webinar.

• May – Customer Experience
• June – Building culture in communities
• July – Turn terminations into referrals
• August – Property 101
• September – Brokering Care
• October – Planning for best practice
• November – Compliance minimums
• December – Communication strategies
• January – Building trust and confidence
• February – Understanding the Financial components
• March – Marketing
• April – Improve the moving in experience

Valued at $3,000

It is our experience that Village Managers are a diverse and wonderful group of professional people and between you all, have a huge amount of knowledge. Post a question, or situation on our members only forum and see if another Village Manager has had to navigate the same scenario and provide you valuable insight.
Priceless

Retirement Villages take a lot of management, maintenances and care. Village Managers rely on a team of professionals to help with every day, from bookkeeping to lawn mowing, from gutter repair to carpet cleaning. We know how valuable your industry contacts are and how much you rely on a good recommendation.

Village Managers can both share and find recommended industry contacts making our services directory a highly valued component of our network.
Priceless

Retirement Villages take a lot of management, maintenances and care. Networking with others in the same or similar position can help.