About The DCM Institute

Strategies for today, strategies for tomorrow

The press, consumers, government and research are strongly focusing on the need for the sector to support and enhance the skills of Village Managers.
The Press has been relentless in highlighting the inability of operators to resolve complaints and concerns in a reasonable and timely manner.

Residents have expressed their concern indicating that ‘one third of residents living within Retirement Villages believe that Village Managers do not possess the professional skills, knowledge and authority to undertake their role’.


Changing Clients

The emerging wave of the Baby Boomer, the new resident, has better access to information and advocacy services, they are very aware of their rights, they have high expectations around service and knowledge and is set to change the face of Retirement Living just like it has done at every milestone.

The state governments across the nation are implementing almost immediate additional regulation to protect consumers at a speed not ever experienced in this sector and the research is indicating that 33% of Village Managers have been in their current role less than 3 years.


The Perfect Village Manager

Operators are reporting the difficulty in recruiting experienced Village Managers, with one operator sharing that they have conducted over 90 days of advertising, 3 rounds of interviews and are still unable to attract an experienced high-quality Village Manager.

With the cost to replace Village Managers at approximately 50% of their salary operators report a keen desire to support and motivate their Village Managers in their roles.

Anecdotally Village Managers are sharing the lack of ongoing support, tools, resources or places to go to get assistance in their roles once they have been inducted and/or trained.


About Our Lecturers

Jodie Prosser

Director – Leadership
DCM Institute

Jodie is one of Australia’s most experienced village managers and sector executives. She has led a national team of 50+ village managers, plus led ‘village recovery’ projects, advised state regulators and designed Village Management training courses in Australia and internationally.

Judy Martin

Director – Industry Engagement
DCM Institute
Board Director
Global Ageing Network (Washington)

Judy commenced as a Registered Nurse, advancing to Director of Nursing for large care providers. Judy wrote the first Australian Aged Care Traineeship program and led staff training for Malaysia’s first aged care facilities plus created the ACT’s Dept. of Health triage initiative “Health First”.

Chris Baynes

DCM Media

Chris is a career sales and marketing professional. He has been developing resources for the past 15 years for the Retirement Village and Aged Care Sector visiting over 200 retirement villages across country in that time. Chris advises boards, senior management, regulators and advocacy groups, and is a regular sector commentator in the media.

Jill Donaldson

Aged Care Physiotherapist
Co-founder of villages.com.au and agedcare101

A practising aged care physiotherapist for the past 13 years, Jill has worked in more than 50 metropolitan and regional aged care homes. She has also toured care facilities across the US and Africa. She is a passionate advocate for both the residents in aged care and the staff that serve them.

Tania Kelly

Associate Director – Leadership & Learning
DCM Institute

Tania has over 20 years’ experience working in leadership and operational management across a diverse range of industries. Her earlier career was in training and development with the last 12 years in the aged care sector. Her roles have included operational management of a 100 village portfolio, along with leadership accountabilities in Home Care, Social Programs and Wellness Services.